For tenants

Tenant app

Emergency / maintenance

Why use our app?

Always be up to date, wherever you are. With 24 access to your to all aspects of your tenancy including documentation and rental statements. You will have the ability to raise an issue and track in progress in real time at any time of the day, without the hassle of having to make a single phone call. The latest technology at your finger tips.

TENANCY

Get information on tenancy dates, paying pay rent, your deposit and your property manager.

MAINTENANCE

Raise maintenance requests (including photo attachments) and other issues using your mobile phone.

TRACKING

Track the progress of your maintenance request and add updates or comments.

DOCUMENTS

Easily see all documentation regarding the property or your tenancy in one place.

STATEMENT

View your rental statement to check your rent has been received by your landlord.

PROPERTY

See details of your current property manager.

EXTEND / END

Easily request to extend or end your current tenancy.

DETAILS

Update your personal and contact details so we can easily contact you.

iOS / ANDROID

Download the Neighbourhood Lettings app, powered by Arthur.

Emergencies

FIRE

In case of fire phone
the fire brigade on

999

GAS

If you smell gas phone
National Grid Gas on

0800 111 999

ELECTRICAL

In an electrical emergency or
power outage call your local
network operator on

105

Maintenance requests

Neighbourhood Lettings aim for maintenance and repairs to be carried out in accordance with the level of priority as listed below:

PRIORITY 1

WITHIN 24 HOURS

Dangerous gas or electrical fault.

Major plumbing leaks with risk of flood damage.

Drainage problem where all toilets are affected.

PRIORITY 2

WITHIN 3-5 WORKING DAYS

Minor plumbing leak causing no damage.

Drainage problem with one toilet affected.

PRIORITY 3

WITHIN 14-28 WORKING DAYS

Non-urgent items not practical to leave until routine property inspection.

Testimonials

Top notch service from start to finish from Neighbourhood Lettings and especially Chris Wilson who helped guide me through my first letting experience.
Great communication,thorough checks and a seamless transition. I would definitely recommend Neighbourhood Lettings and look forward to using them again in the future (their new branding looks great too)!

John Dootson

As a first time landlord I was very nervous about letting my property out? However, our property was let in under a week at the full asking price! Communications have been excellent throughout and I feel Chris is genuinely committed to achieving the best for his clients. I’m very pleased with the service and would have no hesitation in recommending Neighbourhood Lettings.

N. E. Brecknell

Neighbourhood Lettings helped me a lot during my time living in Manchester. They were reliable and trustful during not only the renting process and living time at the apartment, but also during the process to end of the tenancy. I cannot recommend them more.

Pedro Hernandes

Neighbourhood Lettings was essential for me and my partner to find the flat that made us very happy! They are spot-on at every step of the way, from finding your new place to customer services and daily support. I highly recommend them!

Jessica Rabelo

Leasing our flat off Neighbourhood Lettings was a breeze. From the initial contact and signing up all the way through to the handing back of the keys and return of our deposit. Any time we had any maintenance issues or things needing doing at the flat, our contact was answered quickly and with clear instruction as to the next steps. Chris in particular as well as everyone who came in and out off the flat on their behalf were a pleasure to deal with and has by far been my best rental experience to date! 5 stars guys -well done!

Michael Carter

The service I have received over the last 3 years has been excellent. Very professional, friendly and helpful. Anything that needed repairing was fixed quickly. I highly recommend this company to all.

Kerry Walton